Help

Found a mistake in a question?

Open the question in the app and tap Report this question at the bottom. Your email app opens with the question filled in. Write what looks wrong and press Send. No email app? Email us at hello@5000approaches.io and tell us which question it is.

We check every report. When the question is fixed, the fix reaches your phone the next time the app is online.

Restore your purchase

Got a new phone, or reinstalled the app? Open Settings in the app and tap Restore purchase. Use the same Apple ID or Google account you paid with.

Where is my progress saved?

Only on your phone. We never see it and we can’t move it for you. Deleting the app deletes it.

On a new Android phone, your progress may come back through Google backup, if backup is on and you set up the new phone from it.

On a new iPhone, your progress may come back if you set up the new phone from a backup of your old iPhone (iCloud or a computer). If you install the app fresh, you start again. Your purchase always comes back with Restore purchase.

Refunds

Apple and Google handle payments, so they handle refunds too. Ask them through your purchase history in the App Store or Google Play.

Is this the real test?

No. Passmark is an independent practice app. To book the real Life in the UK Test, go to GOV.UK.